Customer Service Executive - Sheffield

Ogilvie Fleet Ltd is the UK’s leading independent leasing company with over 20 customer service awards in the last decade. Do you want to be a part of a company that leads the way in customer service and innovation?

• Mon – Fri, 9am – 5pm
• Alternate early finish Friday
• 32 days annual holiday entitlement
• Holiday purchase scheme
• Generous contributory personal Pension Scheme
• Access to Well-being Champions and Mental Health First Aiders
• Employee Assistance Programme including 5 counselling sessions

Working within our Car Benefit team, you will be responsible for supporting the sales team to achieve sales and profit objectives
by offering excellent customer service to all clients and drivers.

You will be responsible for

• Processing vehicle quotations/ratebooks accurately within a 4 hour time frame
• Implementation of new clients
• Set up and manage on line driver quotes
• Day to day contact for drivers/Fleet Managers, building relationships with clients and managing the ongoing relationship with key partners.
• Processing all new orders with relevant audit trail
• Raise all contracts/addendums for customer/ managing their signed return before delivery of new vehicles.
• Delivery/collection of new vehicles, replacement vehicles and any incumbent supplier vehicle collections.
• Manage Ebbon Dacs Leaselink data to key2 regularly throughout each day.
• Liaise with dealerships through Ebbon Dacs Leaselink.
• Contract amendments/Novations/Terminations.
• Assist with Daily Rental requests where required.
• Chase renewals on a monthly basis with each Area Manager.
• Fines Management where required.
• Produce and distribute monthly payroll reports to each salary sacrifice client in accordance with the agreed timeframe.
• Manage the salary sacrifice motor insurance process including a monthly declaration to the provider.
• Any other tasks as may be allocated from time to time.